If subtitles are available this will be stated in the description of the programme. Start the player and there is a small button with “CC” (for closed captions) in the bottom right of the player bar that you can click and turn them on.

No. It's available via your browser on internet-connected devices at the moment.

No. As above.

Yes, but not all content, it depends on the specific rights we have for that film or TV series.

Yes, there's advertising on the service. It’s important to us that the service remains free and this is the best way to allow this.

Check your spam folder to see whether the email has gone into there. If it isn’t there, then try registering again and be careful to ensure that you use the correct email address.

Go to www.tptvencore.co.uk and register your email address. You will be sent a confirmation email, to confirm you are a real person, and then you can use this to login to the service and watch the 100s of hours of FREE film and TV.

It is all down to rights with some of our content providers. For some of them we have the rights to put the film or TV series on Encore but for others we do not. Also, for some we have a ‘window’ where we can show content, after it has been broadcast, as a ‘catch-up’ and after that we have to it take it down.

When you are viewing content there is a button in the bottom right-hand corner on the video that you can click that will bring up the subtitles, if available

Use the search function in the top right of the homepage to search for the content you want to see. You can search by genre, actor, director or film or TV series title

We want TPTV Encore to be free to everyone so we have advertising before, and within, films and TV shows. Advertisers like to know who is watching the shows and so we capture a small amount of data to make sure that you get the appropriate adverts.

E-mail support@tptvencore.com and we will see what we can do to add the shows you are looking for.

Some films and TV series have specific ‘rights windows’ during which we can include them on the service, which is down to the specific agreement with the individual rights owners. For example, some films may have a 7-day ‘catch-up’ window, after the show has been on the channel and we can only include the show on TPTV Encore during that time.